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Universal Audio Apollo
UAD Custom Plugin Presets
by George Whittam

 

 

TO BOOK SERVICES,  just follow the steps!
This service is done real-time with George, so it must be scheduled.  
 

 

 STEP 1:  Purchase Universal Audio Apollo UAD Custome Plugin Presets by George Whittam

 

A single 30min session will usually yield up to 3 presets! No special plugins required, but George will choose from whatever options you currently own. 

 

Click here to pay and schedule 

 

STEP 2: Remote Computer Access

You’ll be asked to install and app and share your computer’s screen.  This is the link used to make the connection. 

You’ll be given a unique four or five digit code at the time of support. The code is unique to you and generated each time, for your security and privacy. 

 

STEP 3: Choose Your Methods of Communication 

 
See our Communications Portal page for access to George’s Source Connect Now guest account. Source Connect Now works via the Chrome web browser, or a standalone app (which you can download from Source-Elements.com). We also support Source Connect Standard/Pro. If you prefer IPDTL, you must provide your IPDTL Link+ access link. 

NOTE: If you are on Windows 10, Apollo doesn’t currently work with web browsers. You must use Source Connect Standard/Pro. If you don’t currently have that software, you can get a free trial started from Source-Elements.com.



Service Policies

  • 100% Money Back Guarantee on all services for 30 days.
    If you have any trouble with something directly related to the service we provided, we’ll come back and fix it free of charge.
  • Regular business hours, 10:00AM to 6:30PM PST Monday through Friday
  • Any service outside of those hours will incur a 25% surcharge. 
  • On-site support requires 2 hrs minimum credit, which includes travel time billed in one direction. 
  • Your scheduled 2 hrs for onsite service includes transit time to your location.
    The technician will arrive within the first hour, in most cases.  
    If you need more time, please request it and you can pay for the balance after the service is completed.
  • Services rendered on Saturday is billed at time and one quarter rate (1.25x). 
  • Services rendered on Sunday is billed at time and a half rate (1.5x).
  • Overtime billing (1.5x) will be charged for services calls extending beyond 8 hours.  
  • We do not charge a “rush” fee because we consider every service call urgent in this business.
  • All materials and equipment purchased for the client is marked up at a standard rate of 20%.
    This margin covers the time and expenses incurred to research, locate, and procure materials to meet the timing needs of the project.
  • Client will incur a 20% restocking fee for materials refused or returned.   
  • Clients will only receive a written estimate for services if one is requested.
    Clients must make payment for equipment in full to initiate any project.
    Labor charges are billed at the completion of the project unless otherwise stipulated.